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BlackBerry Support Forums for Asia Pacific. The Professionals in BlackBerry Support. BlackBerry Devices, BlackBerry Internet Service, BlackBerry Enterprise Server.

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Blackberry Gatekeeping

Can i block devices with gatekeeping which are connected to Exchange 2010 via ActiveSync but dont have BES10 agent on and just added but not activated on BES10 server?

2013-06-04 15:31:29

Error 3006 in coming while activation the Android Device on BES 10.1 Version.

Error 3006 is coming, while activation on the Android Device on BES 10.1 Version. fresh installed of the newer version.
any help will be appreciated.

2013-06-04 11:49:54

BES 10 EMM-Regulated carrier plan

I have installed BES10.1, all is going ok and devices activate over the desktop manager.
On the device I am getting the message "Your organization's activation requirements aren't supported by your service plan. Contact your service provider to upgrade your plan" after activation and the device enters quarantine mode. The device does show correctly in blackberry management studio.
The device is Z10 ( and is on a Telstra performance plan.
I have also noticed this link
So the question now is how do enable work mode only? - Page 2 - BlackBerry Forums at CrackBerry.com
I have spoken with Telstra blackberry support and they claim to know nothing of a BB10 advanced pack, can someone help - what needs to be provisioned to make a device work in Regulated mode?
Any assistance is grea

2013-05-28 09:51:04

BES 10.1 Activation Error

Hi Guys
After doing a fresh installation of bes10.1, for some reasons I cant activate any new devices.. I keep getting the same error "Device actication can`t be completed because the server is out of licenses. For assistance, contact your administrator." Which doesn't make sense, because they are about 20 free licenses on the server
Any suggestions would be appreciated
Attached Images
(34.8 KB)

2013-05-27 12:04:50

Bindi Louis Vuitton

Louis Vuitton depuis 1896 a officiellement lancé une fonction "combinaison de lettres toile" jour de conception de marque,
, "la toile de combinaison de lettres" est devenu le symbole ultime du royaume de la marque. De la première génération de toile Monogram LV modèle Louis Vuitton, en fils George Vuitton, le nom abrégé du père de L et V avec le motif de fleur, conception aujourd'hui est encore célèbre monogramme imprimé sur toile (toile Monogram) l' style ", la combinaison de lettres LV de toile de Louis Vuitton poursuite de 100 ans de symboles d'identité de marque. En 1996, pour célébrer le logo monogramme 100e anniversaire de la naissance de Louis Vuitton,
ésident de Saint-Carsley (Yves Carcelle) Après trois ans d'un examen attentif, de partout dans le monde ont été invités à assister

2013-05-16 12:44:08

Task nbes.exe is not registering as Notes Task in Domino9

Domino 9.0 (http task is running)
BES Express 5.0.4
Windows Server 2008 R2
after upgrading to Notes9 the task nbes.exe (DBES Mail Agent) is not registering as Notes Task
after starting it as a program after the domino server start it is functioning and being displayed in the list of Domino Tasks:
[0A18:0009-19E8] DBES Mail Agent BES pending count 637, sent 4, queued 633
- the upgrade for BES 5.0.4 has been run several times
- I tried NBES and BES in the list of notes tasks in notes.ini
- "load nbes" does not deliver any answer in the Domino Console
How do I register this Task in Notes normally?
Has anyone experience with this configuration ?
thanks in advance

2013-05-15 10:41:49

BlackBerry Introduces the BlackBerry Q5 QWERTY smartphone BlackBerry Introduces the BlackBerry Q5 QWERTY smartphone

BlackBerry Introduces a Youthful and Fun BlackBerry 10 QWERTY smartphone, the BlackBerry Q5
15th May 2013
BlackBerry today introduced the BlackBerry® Q5, a new youthful and fun BlackBerry® 10 smartphone for selected markets. The BlackBerry Q5 smartphone features a QWERTY keyboard with discrete keys in a stunning youthful design that is confident, fun, and bold. Every feature, every part of the BlackBerry Q5 has been built to provide a fast, effortless experience that flows and moves with you to help you explore, create, and share while on the go.
“BlackBerry is excited to bring a new BlackBerry QWERTY smartphone, the
BlackBerry Q5
, to our customers in selected markets around world,” said Thorsten Heins, President and CEO of BlackBerry. “The BlackBerry Q5 gives you the best

2013-05-15 02:50:22

Z10 on BES10 keeps asking for account password

Im trying to connect this Z10 to my newly created BES10 setup and Exchange 2010 backend. The BES10 server is in a resource domain together with Exchange, the users are in a separate account domain joined by a one-way trust. I tried to add a user from separate account domain, I had to specify an AD account from that domain that had permissions to read. After this I was able to successfully add users from that domain.
The only problem I have now, is that after activation I can't seem to connect to my mailbox from my Z10 through BES10. The Z10 keeps asking for my email account password which I entered correctly.
I understand BES10 uses ActiveSync to connect to the mailbox, with my own credentials instead of the BESAdmin service account. I see connection to the CAS succeeds in the MDAT logs, b

2013-05-03 16:38:09

BDS BES 10 - error BAS Menu, manage user

I have installed BDS. then create user, but when click manage user and got error message :
The application has encountered a system error. Please report this error to the System Administrator. (EXCEPTION-com.rim.bes.bas.usermanager.F indUsersInvalidParame terException)
I try to reinstall BAS but not solve.
My reference :
KB18161-Unable to administer the BlackBerry Administration Service after using the BlackBerry Server Configuration tabs
KB18196-When trying to access BlackBerry Administration Service details from Component View the following error is seen "(EXCEPTION-com.rim.bes.bas.servicemanag er.ServiceNotFoundExce ption)"
it is about BES 5 in link.
please help.

2013-04-01 09:40:04

Obama visited the West Bank on Thursday

President Barack , stressing the need for direct talks between Israelis and Palestinians for a two-state solution.
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2013-03-21 15:24:16

Blackberry Router error

Hi - Ive upgraded BES server to and im getting a few errors in the event log
Blackberry Router Event 10000
[SERVICE_RELAY_SESSION:S70036163:0x00538 090] Service transaction not found. SERVICESESSION_TAG=550465
and one from
Blackberry Synchronization Service Event 16076
[SYNC-UserControl] Exception occurred when processing the batch sync request, last action id is 0. [Kody Kauri:102]
Server seems to be running expect for these errors
Thanks for your help

2013-03-20 02:56:19

BB10 App HUB++ - Custom LED, Message Preview, Filter & More!

HUB++ enhances the BlackBerry HUB experience with Custom LED, Message Preview, Contact based Filters. Filters also let users to set various productive actions, such as 'Mark as Read', 'Delete', 'Follow up Flag', etc.
BlackBerry World - HUB++
HUB++ not just useful but a game changer for your everyday messaging.
- Custom SMS/Email notifications that includes LED, Audio, Vibrate and Preview
- Custom vibration lengths
- Preview popups are loaded with quick actions such as Mark Read, Flag and Delete
- Customize notifications down to the bones per Account or per Filters
- Filters allows for matching based on sender, to, cc, subject and content keywords
- Filters can also take auto actions such as move, mark read, delete and set priority
MORE.. -
Clean and Stunning UI built in Cascades Native Pla

2013-03-16 17:23:22

can't connect to internet on bold 9700

hi there, i got my BB 9700 from 3 now vodafone 2years ago and i switched to iinet. i can make calls and sms but no internet and mms. I am now aware that iinet does not support BB internet or MMS this is the explanation given on iinet website(
Does iiNet support BlackBerry Enterprise Server (BES) or BlackBerry Internet Service (BIS)?
No. BlackBerry smartphones require arrangements between the customer, iiNet, Optus and RIM (the makers of BlackBerry) which have not been developed as yet. We know that many of our customers have BlackBerry phones, so we hope to make this service available in the future.
Will the Blackberry phone work with the iiNet SIM?
Yes, in a limited fashion. You will be able to make and receive calls and SMS, but BlackBerry specific services such as BlackBerry Internet, B

2013-03-11 16:23:55

BES 10 and High Availability

We have been reading up on as much information as we can about BES 10 and hope to start testing in our environment this year. One thing that we cannot find any information about is high availability for BES 10. I believe you can have multiple BAS instances still, but I don't see much about HA in terms of SQL server the way BES 5.x implemented it. Is this something that is not available? Multiple BAS instances are nice, but unless you can protect the DB in some way still seems like a single point of failure?
I have also seen it mentioned that with BES 10 you can use ActiveSync and basically bypass the BES servers and allow your devices to connect directly to the Exchange environment for synchronization. I am not sure we could implement that particular configuration given some of the securit

2013-03-07 14:51:49

[BES 5.0] Application permissions policy

After installing whatsapp the users need to verify their number with whatsapp, during the verification the following notifications popup :
Do you want the following application whatsapp to receive sms_send messages?
Do you want the following application whatsapp to receive sms_receive messages?
The application whatsapp has requested a https connect to v.whatsapp.net
The application whatsapp has requested a https connect to pushapi.nn.blackberry.com
Whatsapp has requested a socket connection
How do i prevent these messages from popping up all the time? Especially the HTTP and HTTPS connections.
Reviewed the policy's, but can't find the one controlling the settings. If i open whatsapp and try to edit the application permissions, their all grayed out. This probally means that the application

2013-02-18 13:23:38

Blackberry Desktop Software synchronization error

Sync had been working fine for last 12 months but now wont complete the sync. I get the following error message: "Synchronization Error CRTranRec::GetLinkedRecordId : Invalid linked record Id".

2013-02-16 00:57:45

[BES 5.0] Push whatsapp

I'm trying to push WhatsApp 2.8.1914 to 200 Blackberry devices using the OTA method. I don't want to install the blackberry desktop manager. Downloaded an installer from :
loadedgeek: WhatsApp Offline Installer V2.8.1914
If i open the .zip file containing the whatsapp files i see several COD files and one JAD file.
I copied the file into the BES application share. But if i tried to add the .zip package the following error appears :
•The application files are not packaged correctly. The application could not be published.
Hopefully someone can help me out?
Problem is .JAD file will not work for an OTA deployment (At least i think). I probaly need an ALX file for an OTA deployment. But i can't find it anywhere and whatsapp support doesn't respond to my emails. Or is there another way to depl

2013-02-12 13:36:15

BlackBerry Enterprise Server v5.0.4 Maintenance Release 2

The following software are now available for download:
for Microsoft Exchange
for IBM Lotus Domino
for Novell Groupwise
This release adds support for Microsoft Lync 2013 to BlackBerry Enterprise IM.
No new BlackBerry Enterprise IM client is required - the current client available for end users on BlackBerry OS 5.0-7.1 smartphones now supports Lync 2013.
BlackBerry® Enterprise IM Client: a free* & secure app
Did you know that BlackBerry Enterprise IM Client is a free application for BlackBerry OS smartphones (versions 5.0 to 7.1) that are connected to BlackBerry Enterprise Server Version 5?
With this update, BlackBerry Enterprise IM supports popular messaging platforms including:
• Microsoft Office Communications 2007 R2
• Microsoft Lync 2010
• Microsoft Lync 2013
• IBM Lotus Same

2013-02-11 03:18:37

Sql Query for BES to list users with no Group Membership

Is there a way to list users with no BES Group membership?
Either via BAS or SQL?
Reason: I am trying to ensure all users are assigned to a specific office group, thus am looking to produce a list of users whom are not currently included in any groups.
BES Version:
Exchange 2010
SQL 2008
Any assistance would be greatly appreciated.
Many thanks in advance.

2012-09-18 15:31:31

No connection preference button in Blackberry curve 8520

I recently purchased a Blackberry curve 8520 and on the first day of my purchase, I accidentally changed my connection preference to wifi only. Since then, the connection preference button has disappeared and I can't find a way for it to change.. My internet only works when I'm near a wifi router and completely stops when I go out. Could someone please help me and tell me what to do. I'm kinda desperate here.

2012-09-06 12:53:02

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